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FREE Shipping to continental USA*

FAQ

Customer Service & Order FAQ

Last updated: July 15, 2025

Welcome to Bella Outdoors! Below you'll find answers to our most frequently asked questions about ordering, payments, shipping, returns, and support. If you need personalized assistance, please contact us at info@bellaoutdoorsusa.com 

📦 How Do I Place an Order?

  • Online Orders: Click “Add to Cart” on the product page, then proceed to “Secure Checkout.” Enter your shipping and billing details and submit your order.
  • Phone Orders: Call us at 1 (888) 384-4080, and we’ll help you place your order over the phone.

You will receive an immediate confirmation by email once your order is placed.

💳 Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: Apple Pay, Google Pay, PayPal, Venmo (where available)
  • Shop Pay: Accelerated checkout available on supported devices
  • Check or Cashier's Check:
    • Email us at info@bellaoutdoorsusa.com with the product SKU, color/finish choice, shipping address, and your contact details.
    • We will promptly email you an order invoice. If you accept, mail the check to the address below. Pay to the order of: Bella Outdoors
    • Once mailed, please email us the tracking number so we know to expect it. 
    • Send checks to our PO Box:

      Bella Outdoors
      9314 Forest Hill Blvd, Suite #21
      West Palm Beach, FL 33411

🔄 What Is Your Return Policy?

Return Policy

We offer a 30-Day Money Back Guarantee on most items shipped via FedEx or UPS. Return shipping costs and the physical return to FedEx/UPS are the customer’s responsibility unless the item arrives structurally damaged or incorrect. 

Non-returnable items: Any item not shipped via FedEx/UPS, including oversized items shipped by LTL or Motor Freight (typically on a pallet), are final sale unless they arrive structurally damaged or incorrect.

To initiate a return, please email info@bellaoutdoorsusa.com with your order number and the name on the order. We will respond within 3 business days with return instructions.

Returned items must be in saleable, intact condition. After inspection, refunds are issued within 5–7 business days.

🚫 What Is Your Cancellation Policy?

You may cancel your order within 24 hours of order placement. You must email us at info@bellaoutdoorsusa.com. Cancellations after 24 hours will incur a 20% cancellation fee deducted from your refund total.

Email us as soon as possible at info@bellaoutdoorsusa.com if you need to cancel. Once shipped, the return policy applies.

🌟 What If My Item Arrives Damaged?

  • Inspect all shipments upon arrival.
  • If it is a large item that required a freight scheduled delivery appointment, Note any visible damage when signing for delivery. If unsure, write "Subject to Inspection" on the delivery receipt.
  • Report any damage to us via email within 2 business days of delivery.
  • Send an email with photos and your order number to info@bellaoutdoorsusa.com. 

We’ll work quickly to resolve the issue via replacement or refund.

⏱ How Long Until My Order Ships?

Estimated lead times are listed on each product page:

  • In-stock items: Usually ship within 2–5 business days.
  • Custom/made-to-order items: Lead times vary and will be shown on the product page.

You will receive a shipping confirmation once your order ships with tracking information. 

📧 Will I Get an Email Confirmation?

Yes. You’ll receive an order confirmation email right after checkout. Please double-check your email at checkout for accuracy including finish colors. Save a copy for your records.

🔔 What If My Item Is Out of Stock?

If your product becomes unavailable or delayed, we will notify you by email or phone within 3 business day of receiving your order.

🧾 Do You Charge Sales Tax?

Bella Outdoors only charges sales tax on orders shipped to addresses in Florida, in accordance with state law. If your order ships outside Florida, no sales tax will be applied.

📞 Need Help?

Our team is ready to help with any questions or concerns about your order. You can reach us at: Email is our preferred method of communication. 

Bella Outdoors BBB Business Review