Which payment methods do you accept?
Accepted Payment Methods:
- Credit/Debit Cards (American Express, MasterCard, Visa, Apple Pay, Venmo, Paypal, and Discover)
What is your return policy?
We offer a 30 Day Money Back Guarantee On Most Items. Check out our 30-Day Return Policy.
The following custom products are not returnable per the manufacturer: Custom Sunbrella Cushions from Anderson Teak and Planters with custom drainage holes and Cane-Line furniture.
What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out with the exception of Orlandi Statuary custom orders sent to production. Orlandi Statuary imposes a 15% restocking fee for cancellations. Please notify us immediately at firstname.lastname@example.org if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
If your item(s) do arrive damaged, you must please notify us within 2 days of delivery and send photos of damage to email@example.com and we will immediately work to process a replacement or compensation.
How do I place an order?
To place orders by phone, call us at 1 (888) 384-4080
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.
You will receive an immediate order confirmation and we will process your order immediately.
How do I know when my order will ship?
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information.
We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. Custom orders are made to order. Please expect a shipping confirmation email within the expected ship time displayed on the product page for the custom order.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Do you charge sales tax?
We are located in Texas and do not charge sales tax*. This alone can save you hundreds of dollars compared to ordering elsewhere. *However, if you order from Texas, you will be charged sale tax.
How long will it take for my order to ship?
Estimated times until product is shipped will be prominently displayed under the Add to Cart button. On rare occasions order shipments may take longer due to unforeseen delays.
You can get immediate assistance regarding the status of your order by emailing firstname.lastname@example.org or call us at 1 (888) 384-4080.