Ships: Freight Delivery. Free Curbside Delivery. Delivery appointment required.
Free Curbside Delivery:
The service is just as the name implies the delivery will be dropped off by the truck at the end of the driveway. For liability reasons, delivery drivers are not required to bring the product to or into your house. Curbside deliveries require you to bring the item into your house yourself. The driver will not go up stairs or elevators and will not assemble anything unless you specifically contract with us for an upgraded service.
If no one is home when we attempt to deliver per the scheduled date and time, you will be charged a re-delivery fee.
The standard delivery vehicle is an 18 wheel tractor or 26' delivery truck. It is the customer's responsibility to inform us prior to delivery if the location to be delivered cannot accept a specific delivery vehicle. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an additional delivery fee will be charged.
If you have ordered a large furniture item, you should be prepared for a vehicle of considerable size arriving at your residence. If you think there may be a problem with shipping access, please notify us when you place your order. You, or someone acting on your behalf, must be at the shipment address to receive and sign for the delivery.
Truck Freight differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.
Customer Responsibility During Freight Delivery
- Missed appointments will have re-delivery fees, or storage fees will be charged.
- Re-delivery fees range from $100 to $250
- Storage fees range from $25 to $75 per day
- Unreachable contact information will result in the item being returned to the warehouse and a redelivery fee will be assessed.
- If an item is confirmed not damaged and a re-delivery can be made but still refused, the return would be processed as a standard return.
Manufacturer warranties to the original purchaser that, for a period of one (1) year (except as specified in detailed warranty page linked below) of residential use from the date of purchase, under normal use and service conditions, A & L furniture shall be free from material & structural defects and shall not suffer from rot.
Manufacturer will only honor warranty claims that are submitted with photos of the defective product.
Manufacturer reserves the right to replace defective parts or products at their discretion and reserves the right to discontinue or modify any product line or color without notification. If the original product is not available, manufacturer retains the right to choose to provide replacement material of equal value or quality.
Please see complete warranty details here.
Assembly Required. Assembly instructions & hardware included in each box.
Prop 65 Warning WARNING: This product can expose you to chemicals including wood dust, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov/furniture.